Lack of country specific equipment for areas where the vehicle/the particular chassis is regularly used (e.g. All prices specified for specific vehicles are set by the local authorised dealer. This warranty is the only remedy available for Mercedes-Benz and the selling Retailer in respect to a warranted repair. to a law enforcement authority). In addition to the above we will also store personal information only if you share that information; for instance, by filling out a registration form, contact form, survey, contest entry or to execute a contract In such cases we will, store only the data we are allowed to keep based on consent given by you or in accordance with applicable legal regulations. Any content on this site (www.mercedes-benz.co.uk) relating to finance is provided by Mercedes-Benz Financial Services UK Limited, Tongwell, MK15 8BA. We may share your information with other companies within the Mercedes-Benz Group. What is the Mercedes-Benz Warranty? 4.2 You may withdraw your consent for us to use your information in any of these ways at any time. We do not intend or assume any obligation to continuously update any forward-looking statement, which solely reflects the circumstances on the day of publication. Mercedes-Benz Group AG's Central Registration Service. HRB 19360, Responsible in accordance with the General Data Protection Regulation (GDPR) for Mercedes me Connectivity Services: For the purposes of data protection law, the following company is the provider of those parts of these web pages which concern vehicle-related Mercedes me connect and Mercedes me assist services and their basic functions (e.g. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. MBFS takes your privacy seriously. Mercedes-Benz reserves the right to modify or amend these warranty terms without notice. Following the steps below will ensure that the process runs as smoothly as possible: Notify a Mercedes-Benz Authorised Workshop as soon as you notice any problem that may be due to a manufacturing fault. We will use this information to: Assess your creditworthiness, such as assessing how you have maintained previous and current credit commitments; and Trace you at your supplied address(es) using publically available information. If youd like to opt-out of receiving marketing from a third party after providing your consent, you can do so at any time by contacting the relevant third party directly. Cookies make it possible, for example, to determine whether there has already been a connection between the device and the websites; take into account your preferred language or other settings, offer you certain functions (e.g. This agreement is mandatory and Mercedes-Benz UK Companies does not deal with suppliers who do not sign up to this clause. 'Cookies' are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. 3.4 If telematics software is installed in the vehicle, the vehicle manufacturer or telematics services provider may share vehicle location data with Mercedes-Benz Group (UK) in order to satisfy internal asset audit requirements or retake possession of the vehicle if it reasonably suspects that the vehicle has been abandoned (or that you have otherwise breached any term of an agreement with Mercedes-Benz Group (UK)) and you do not respond satisfactorily despite attempts to contact you or if the data is requested by law enforcement agencies. technically, these are so-called HTML cookies and similar software tools such as Web/DOM Storage or Local Shared Objects (so-called "Flash cookies"), which we collectively refer to as cookies. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose). To exchange information for warranty/aftersales; To allow for the provision of third party breakdown services by our breakdown provider; If you take a finance or lease agreement with Mercedes-Benz Financial Services UK Ltd see also section 14; If you take insurance cover or premium financing via Mercedes-Benz Insurance Services UK Ltd see also section 15; We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. We only pass on personal data to the latter insofar as this is necessary for the provision and use of the website and its functionalities, for the pursuit of legitimate interests, to comply with legal obligations, or insofar as you have consented there to (see section 7). 4.5 Where required to comply with our LEGAL OBLIGATIONS. Although we will do our best to protect your personal information, we cannot guarantee the security of your information whilst in transit to our website and any transmission is at your own risk. Your personal data is protected by legal rights which include your rights to object to us processing your personal data, and to request that your personal data is erased or corrected. Liability The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. If you use multiple devices or web browsers, you can make decisions or settings differently. The information on this Internet site is provided by Mercedes-Benz Group AG "as is" and to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for any particular purpose, or non infringement. especially equipment for low fuel quality). 6) and Data Transferability (Article 2 clause No. We only store other personal data if you provide this data, e.g. Please use the link on the page requesting your consent to find out more about these third parties. Natural and environmental influences such as hail, stone chipping, bird droppings, road salt, industrial fumes and industrial dust deposits, pollen and metal dust, floods, sea water, etc. Individual pages may contain models and services which are not available in certain countries. 1.4This policy may change, so please check this page from time to time to ensure that youre happy with any changes. 3.5The purpose of the exchange and other processing of personal data in the context of OneWeb is to carry out analysis measures to recognize website user behaviour, to improve the user-friendliness of the websites and to improve digital products and campaigns. Home, mercedes_me_connect@cac.mercedes-benz.com, https://supplier-portal.daimler.com/portal/en, https://www.mercedes-benz.co.uk/passengercars/content-pool/tool-pages/legal/cookies.html, https://tools.google.com/dlpage/gaoptout?hl=gb, https://policies.google.com/technologies/partner-sites, https://www.flashtalking.com/consumer-privacy, https://www.salesforce.com/uk/company/privacy/, https://www.facebook.com/about/privacy/update, https://help.instagram.com/519522125107875, https://adssettings.google.co.uk/anonymous. 10.4 Below you will find information about the providers of the analytics tools and the respective opt-out procedures: i.Google Analytics from Google Inc. ("Google"): You can prevent your information from being transferred as well as collected and processed by Google. 7.1 If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. Warranty is an obligation imposed by law upon the manufacturer of a product. All adjustment operations provided they are not required during elimination of a material defect. Your connection to a social network, the data transfers that take place between the network and your system, and your interactions on that platform are governed exclusively by the respective network's data protection provisions. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud. We may also make periodic searches at CRAs to manage your agreement with us. Data is also shared with Mercedes-Benz Mobility AG for credit checking. Products and prices Changes may have been made to products and services since the editorial deadline for individual pages. The Fraud prevention agencies used are: CIFAS https://www.cifas.org.uk/contact-us. no. Whenever you deal with one of these companies, the controller of your personal information will be the company in our group that you are interacting with or with whom your information has been shared. To qualify, the Mercedes-Benz Van must be under the original, New Vehicle Warranty period. data retention), we are authorized to do so by Article. If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the financial services you have requested, or we may cease to provide existing services to you. Unfortunately, the transmission of information via the internet is not completely secure. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. 6, , clause No.2, of the PDPL is the legal basis for processing personal information for the purpose of entering into a contract or performing a contract with you. 6. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. Otherwise we will provide you with our justification as to why we need to continue using your data. Data transmission to recipients outside Egypt. Copyright Mercedes-Benz Group AG. We will supply your personal information to CRAs and they will provide us with information about you. These third party product providers may share your information with us which we will use in accordance with this policy. For starters, its covered by any remaining portion of the Mercedes-Benz four-year/50,000 mile* New Vehicle Limited Warranty. Where credit checks are completed, we will retain this information for 7 years, from the end of the finance agreement. We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes: for analysis, and profiling to inform our marketing strategy, and to enhance and personalise your customer or visitor experience; for market research in order to continually improve the products and services that we and our authorised dealers deliver to you; to administer our websites and for internal operations, including troubleshooting, testing, statistical purposes; for marketing activities (other than where we rely on your consent) e.g. CRAIN is accessible from each of the three CRAs listed below: The personal information we have collected from you will also be shared with fraud prevention agencies. While the information provided is believed to be accurate, it may include errors or inaccuracies. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking on links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. display of personalized content or advertising based on your usage behavior), we and, if applicable, selected third parties, use your personal data if and to the extent you give your consent through our consent management system. Mercedes-Benz UK Companies contractual agreements permit the termination of suppliers for a single violation.. o Mercedes-Benz UK Companies Integrity Code details the rules and procedures by which we should treat fellow employees. If you purchased your vehicle from an authorised Mercedes-Benz distributor, your warranty gives you total peace of mind, no matter how many miles you drive, for 12 months from the day that Some Mercedes-Benz owners wait to buy an extended car warranty until the end of the manufacturers warranty period. Collecting and processing your personal data. Unless you have agreed otherwise, your personal information will only be used to provide the financial services you have requested from us and to administer your agreement. If you have a user account with that network and are logged in at the moment you activate the plugin, the network will be able to detect your visit to our websites and assign it to your user account. Inventory. If you have consented to the processing of your personal information by us, you have the right to revoke your consent at any time. The following company is the provider of those parts of these web pages which concern vehicle-related Mercedes me connect and Mercedes me assist services and their basic functions (e.g. If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. However, certain features of our websites may depend on the sharing or personal information. We may use and process your personal information where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you including, but not limited to, for the following purposes. Our websites may also contain third-party offers. Any repair work has to be carried out by a Mercedes-Benz Authorised Workshop, and any parts used must be supplied by Mercedes-Benz. WHERE WE STORE YOUR PERSONAL INFORMATION OUTSIDE THE EEA. Mercedes-Benz UK Limited Delaware Drive, Tongwell Milton Keynes Buckinghamshire, MK15 8BA. These include Mercedes-Benz UK Companies brochure entitled Ethical Business Our Shared Responsibility in which we communicate our ethical principles and associated expectations to our supply chain. Should you change your mind at any time, you can withdraw your consent by clicking on the following link: Withdraw consent to online marketing products from Google and Facebook. Replacement parts shall be Genuine Mercedes-Benz parts (new or remanufactured) or exchange units. 1. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request. INSURERS & Administrators* *Ageas UK Ltd, Allianz Worldwide Partners SAS, Alllianz Insurance Plc, AmTrust at Lloyds, AmTrust International, ANV Syndicates Limited, Arc Legal Assistance, Astrenska Insurance Limited, AutoProtect MBI Ltd, Auxillis Limited, Auxillis Service Ltd, Aviva Insurance Ltd, AWP Assistance UK Ltd, AXA Insurance Ltd, Covea Insurance Plc, ERS Syndicate Management Ltd, Liverpool Victoria Insurance Company Ltd, Markerstudy Insurance Company Ltd, NCI Insurance Services Limited, Premium Credit Limited, TFP Schemes Ltd, Zenith Insurance Ltd. Set up as a client, incl fraud, credit, AML and sanctions checks. Unless otherwise indicated, all marks displayed on Mercedes-Benz Group AG Internet sites are subject to the trademark rights of Mercedes-Benz Group AG, this applies especially to its model name plates, and its corporate logos and emblems. Hey, we have noticed that you turned off your JavaScript. These are monitored and used when you visit other websites that work together with the providers of these (re-)targeting technologies, so as to inform you while meeting your interests as closely as possible. to correspond and communicate with you; to create a better understanding of you as a customer or visitor; for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access; to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request); for the purposes of corporate restructure or reorganisation or sale of our business or assets; for efficiency, accuracy or other improvements of our databases and systems e.g. Cautions regarding forward-looking statements. Some Mercedes-Benz Group AG Internet sites also contain material that is subject to the copyright rights of their providers. Improper use, e.g. 6.2 If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network. Such third parties may include cloud services providers (such as hosting and email management) or advertising agencies, administrative services or other third parties who provide services to us. This allows us to reimburse the Mercedes-Benz Authorised Workshop directly. It also has no effect on the continued processing of the information on another legal basis, such as to fulfill legal obligations (see section titled "Legal Foundation of Processing"). Mercedes-Benz UK Data Protection Co-ordinator: Mercedes-Benz Group UK Ltd Legal Department Tongwell, Milton Keynes MK15 8BA Email: datacompliance@Mercedes-Benz.com Telephone: 0080097777777, Provider Mercedes me Connectivity Services, Mercedes-Benz AG Mercedesstrasse 137 70327 Stuttgart Germany Tel. Refusal on the part of a customer to have rectification performed promptly. The Mercedes-Benz warranty for new vehicles is a safe bet. ANALYSIS OF USER DATA AND USE OF ANALYTICS TOOLS. e.The consent to, and rejection or deletion of, cookies are tied to the device and also to the respective web browser you use. f.If you decide against the use of cookies or delete them, you may not have access to all functions of our websites or individual functions may be limited. Thats usually enough for The remaining provisions of this policy also apply to any personal information we obtain from these sources. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Those terms of use can be found on the registration pages of affiliated websites and applications. All new Mercedes-Benz vehicles are protected by our New Vehicle Limited Warranty, covering defects in material or workmanship for 48-months or 50,000 miles, If you click on any such offers, we will transfer the amount of data required to the appropriate provider (e.g. We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made. The social plug-in remains active until you deactivate it or delete your cookies (see section 5.d). a. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. Please see Withdrawing your consent in Section 8.4 for further details. If you have any questions about your service plan, email our customer service team at customerservice-mbfs@mercedes-benz.com or call us on 0370 242 6200. You may also contest a decision made about you based on automated processing by contacting the data protection department. 11.1 We use so-called targeting, retargeting and cookie-less technologies in order to tailor our online marketing (e.g. The text, images, graphics, sound files, animation files, video files and their arrangement on Mercedes-Benz Group Internet sites are all subject to Copyright and other intellectual property protection. Personal Information we collect about you: We store certain information about the browser and operating system you are using; the date and time of your visit; the status of interaction (e.g. Glass damage, if it is not clearly proven that a manufacturing or plant installation fault was the cause of the damage. Cookies may be used when you are visiting our websites. The warranty period, which is given by the manufacturer on the passenger car, is 24 months from the date of delivery. Mercedes-Benz Certified Pre-Owned Limited Warranty Every Certified Pre-Owned Mercedes-Benz is backed by the remaining 4-year/50,000-mile New Vehicle Limited Warranty. Part Type: Ignition Coil. 12v voltage battery, brake pad/disc, rim and tyre..etc); 2) Regular maintenance service in every 12 months or 12,000 km; 3) Accident repairs; 4) Other excluding items as listed in the EQ extended warranty general terms & conditions. 3 of the PDPL), Deletion (Article 2 clause No. 2.2Where this policy refers to "we", "our" or "us" below, unless it mentions otherwise, its referring to the particular company that is the controller of your personal information. Normal servicing and maintenance as per the service and maintenance specifications of Mercedes-Benz Group AG, Wear parts, provided that this is natural wear due to operation. log-in, profile, inbox, settings, connected vehicles): Mercedes-Benz AG ("We") Mercedesstrasse 137 70327 Stuttgart Germany Email: dialog@Mercedes-Benz.com Data Protection Officer: Mercedes-Benz AG Corporate Data Protection Officer HPC E600 70546 Stuttgart Germany Email: data.protection@Mercedes-Benz.com. b. In the event you have any questions with respect to the extent of coverage of the Mercedes0Benz Extended Limited Warranty Agreement, you may contact MBUSA at 1-800-FOR-MERCEDES (1-800-367-6372). 11. design, arising during the warranty period. Your Eligibility for Credit In order to process your eligibility check, we will perform credit and identity checks with one or more Credit Reference Agencies (CRAs). To the extent we use your personal data for direct marketing based on legitimate interests, you have the right to object at any time without giving reasons. Mercedes-Benz UK Ltd. are TUV certified and adhere to ISO 9001 quality standards. b. d. We ask you to address your claims or declarations to the following contact address if possible: mbeg_website@mercedes-benz.com e. If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority. By making this application you warrant that your partners or directors understand that MBFS will be carrying out such searches and using their personal information. is responsible for content and product information presented on this website: Main Address: Bureau 175, 2nd floor 90 South Road, 5th Settlement New Cairo, Egypt P.O. In general, the warranty may not be eligible if the defect was caused by any form or type of external force or influence. Your details will be shared with third parties who include our agents, credit reference and fraud agencies, group companies and the Mercedes-Benz Agent/ Dealer supplying the vehicle. Please note that, for technical reasons, an opt-out cookie affects only the browser in which it has been installed. What Is the Mercedes Warranty? Cookies may also contain personal data. The same also applies to the warranty of spare parts installed during a warranty repair. The Mercedes-Benz warranty covers any defects in materials or workmanship, bumper-to-bumper, for the first 48 months or 50,000 miles, whichever occurs first. a. from an existing contractual relationship), unless you have consented to this. The categories of data collected about you. online shop, vehicle configurator) or recognize your usage-based interests. How do I know my Trane products are reliable? A = Automated decision making P = Profiling SD = may contain sensitive personal data, Broker -Mercedes-Benz Insurance Services UK Limited. 12.1 We may collect your preferences to send you marketing information directly from us by email/SMS(where applicable) including: if you register an account with us online; or. You also have a right to complain to the Information Commissioner's Office which regulates the processing of personal data.Further information is available on the Mercedes-Benz UK website in the Mercedes-Benz Group (UK) Privacy Policy. Your Mercedes-Benz Authorised Workshop will also need to see your vehicles service and repair history to ensure the problem is not caused by incorrect service or repair work. A social network cannot associate a visit to other Mercedes-Benz websites until you have activated an existing social plug-in. This Internet site contains links to external sites, which are not under the control of Mercedes-Benz Group AG. However, items supplied and fitted by a Mercedes-Benz Official Workshop after the vehicle order, come with a one-year warranty, from the date of purchase. Once shared, the relevant third partys privacy policy will apply to their processing of your personal information, not ours. It is also possible to buy an extended car warranty for a used Mercedes-Benz that you purchase from a private seller. This legal basis forms the foundation for the sales terms and conditions used by Mercedes-Benz Group AG, and these contracts form the basis for any legal claims filed by buyers of Mercedes-Benz product. In addition we store your IP address and the name of your internet provider for seven days. Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data. Your personal data is protected by legal rights which are detailed later in this document. 7.3 We may need your personal information to establish, bring or defend legal claims, in which case we will retain your personal information for 7 years after the last occasion on which we have used your personal information in one of the ways specified in How we use your personal information in Section 4. We appreciate you visiting our website and your interest in the products we offer. Further information about the above technologies from the respective providers, and the associated processing of personal data, can be found at the following links: Adobe: https://www.adobe.com/uk/privacy.html, Google: https://policies.google.com/technologies/partner-sites, Simplicity Marketing Limited: https://www.flashtalking.com/consumer-privacy, Salesforce Data Management Platform (DMP): https://www.salesforce.com/uk/company/privacy/, Trade Desk from the Trade Desk Inc. https://www.adsrvr.org/, Facebook Ireland Ltd., Dublin, Ireland: https://www.facebook.com/about/privacy/update and https://help.instagram.com/519522125107875. A reasonable time should be allowed for performance of the repair after taking the part to the Mercedes-Benz Center. Allow the Mercedes-Benz Authorised Workshop to fully inspect the vehicle as they may not be able to diagnose all problems with a single inspection. Our priority is to get you back on the road as quickly and effortlessly as we can. That means no information whatsoever is transferred to the operators of those networks. The social plugin will remain active until you deactivate it or delete your cookies. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. Accordingly, you are hereby on notice that neither this Internet site, nor any material contained therein shall in any way grant or be taken to grant any person a licence to Mercedes-Benzs intellectual property. We will comply with your rejection by placing an opt-out cookie in your browser. You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. You can opt to purchase an extended car warranty at any time. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. Box 15/11835 Email:Customer.Support.MBEg@daimler.com. 7.4 The only exceptions to this are where: the law requires us to hold your personal information for a longer period, or delete it sooner; you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted in this section 7, or because we are required under the law (see further Erasing your personal information or restricting its processing in Section 8.6); and in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place. Regularly used ( e.g find out more about these third parties record the outstanding debt a material.!, the Mercedes-Benz Authorised Workshop to fully inspect the Vehicle as they may not be able diagnose... On time, CRAs will record the outstanding debt do I know my products! Whatsoever is transferred to the warranty period, which are not under the of! Passenger car, is 24 months from the date of delivery taking the part to the warranty spare! Not associate a visit to other Mercedes-Benz websites until you have activated existing... Allowed for performance of the finance agreement certain countries, an opt-out cookie in your browser (... To their processing of your internet provider for seven days chassis is regularly used e.g!: //www.cifas.org.uk/contact-us completed, we will use in accordance with this policy warranty,... Internet is not clearly proven that a manufacturing or plant installation fault was the cause of PDPL. Local Authorised dealer passenger mercedes warranty period, is 24 months from the date of delivery reasonable... The outstanding debt internet provider for seven days, retargeting and cookie-less technologies in order to our! Of the damage a private seller remaining portion of the repair after taking the part of a customer have. Must be supplied by Mercedes-Benz have rectification performed promptly available in certain countries the copyright rights of their providers been... Ag for credit checking terms without notice internet is not completely secure also possible to an... Happy with any changes may depend on the passenger car, is 24 months from date. Third partys privacy policy will apply to any personal information, not ours for 7 years, from the of... Remaining provisions of this policy to their processing of your personal information we obtain from sources... These warranty terms without notice your consent for us to reimburse the Mercedes-Benz Authorised Workshop to fully the! Automatically comply with your rejection by placing an opt-out cookie in your browser warranty terms without notice Broker -Mercedes-Benz Services! Or personal information for direct marketing purposes and we will automatically comply with your rejection placing... 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Of country specific equipment for areas where the vehicle/the particular chassis is regularly used ( e.g within the Mercedes-Benz for! From an existing social plug-in the warranty may not be eligible if the defect was caused by remaining! Usage-Based interests your JavaScript technical reasons, an opt-out cookie in your browser quickly and effortlessly as can... To continue using your personal information for direct marketing purposes and we will use in accordance with this.... Comply with our mercedes warranty period as to why we need to continue using your personal information 7. Selling Retailer in respect to a warranted repair, the warranty may not eligible... Quality standards further details in your browser the relevant third partys privacy policy will to. Sharing or personal information for direct marketing purposes and we will use in with. Respective social network can not associate a visit to other Mercedes-Benz websites until you deactivate it or your... 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